Delivery & collection changes - Covid-19
R&R are offering free delivery for all orders over $300 and that are paid in full prior to delivery. Times cannot be guaranteed however we endeavour to be able to give guidance as to AM or PM delivery. Deliveries can be made Monday - Saturday 7am – 4pm For next Day Deliveries orders must be received and paid in full by midday the day Prior collections. We are offering collections from our driveway with strict guidelines. Majority of orders will be placed on pallets or gluts and then forked onto vehicles or trailers, customers are to remain in their car until the order is loaded. It is then the customers responsibility to tie down their load after our staff are more than 4 metres away. A receipt and Invoice will be on your return email, this is your acceptance of the order. A staff member will be checking the order as it is being loaded and they will date & sign paperwork as taken. Please be aware that as we are only loading pre orders in our carpark with 2 staff to reduce the risk of contact there may be slight wait times during peak periods, we thank you for your patience and understanding.
Orders & payments changes - Covid 19
All orders must be made via email on the attached order form to firstname.lastname@example.org or phone 9497 1189, opt 1 or 2 – There will be no ordering on arrival to our office, warehouse drive thru & manufacturing these areas will be closed. Orders placed before midday will be processed that afternoon ready for delivery or collection the following day. Orders placed after midday will be processed the following day ready for delivery or collection the day then following. Order acceptance & acknowledgement of our trading terms will be when you receive a confirmation email with invoice attached. Orders for tubular steel, aluminium & gates during this period will be required to pay a 50% deposit which will be invoiced with a signed acceptance before a work order is placed. Payments for stock orders or completed custom orders must be made in full prior to delivery or collection. Payment can be made via the o pay now payment platform on the invoice, of eft bank transfer with receipt sent to email@example.com or via credit card over the phone to 9497 1189 opt 1 or 2 (cash payments are not advisable & will need to be discussed with Nick or Clint only). Account holders – please refer to a second email you will receive regarding our credit and trading terms during the coming months of uncertainty.
What materials do you use to manufacture your fencing and gates?
We make all our security and pool fencing products from Australian made electroplated galvanised steel. Although we do not make timber gates, we can supply gate frames and posts to suit timber in fills. We can also supply aluminium slat panels and gates in a timber look or powder coated finish All our products are made to order at our Kelmscott factory so we can produce practical, great looking gates and fences for jobs of every size.
Do you supply and install?
Yes we supply and install. If you are installing your own fencing please send us your measurements so we can help with the design.
How do I know I will get a professional tradesman?
R & R fencing have more than 25 years of expertise and experience behind us. We care about what we do and our long standing reputation in industry and community is proof of this. We will not let you down.
How long will powder coating last?
If you keep bore water, salt water and pool water off your steel fencing and wash it with soapy water from time to time, you will prolong the lifetime of your fencing. R & R fencing treat all our powder coated products with a highly protective corrosion resistant zinc phosphate bath to make the powder coating more adhesive and scratch and weather resistant. In our experience the finish should last 20 years subject to environment and maintenance.
Does R & R Fencing take on small jobs?
Absolutely. We will bring our expertise and personal service to any job, no matter how large or small.
How long will it take to get my fencing/gates?
As we are designers and fencing manufacturers you will not be kept waiting. Once you place your order, our typical turnaround time for a standard job is between two and two and a half weeks for manufacturing, powder coating and installation. In short, we supply and or install your fencing as soon as we can.
Can I have my own design?
Absolutely. We specialise in custom design and manufacture.
Does R & R Fencing do commercial fencing and gates jobs?
We have over 25 years’ experience in developing secure fencing and gate solutions for small and large businesses. Our established relationships with local industry are built on our personalised customer service and our ability to provide top quality products. As efficient, agile fencing manufacturers we can meet tight deadlines and customise orders to fit the diverse needs of local industry.
I am installing a pool, when should I arrange a free quotation?
Ideally, contact us early in the construction phase so we can plan for any difficulties.
Must I install the fencing before I fill my pool?
Yes this is a legal requirement. Your pool contractor will usually supply temporary fencing.
Does my pool gate have to open outwards away from the pool?
Yes it does. Australian Standards require all pool gates to open outwards away from the water and self-close within 3 seconds. The gate latch must be 1.5m above ground level.
How high should I make my pool fence?
The minimum legal height for any pool fence is 1200mm from the ground with no more than 100mms gap below the fence. The standard 1.2 metre height is designed to protect children up to age five. Theoretically a higher fence will be safer, however older children may be able to scale a pool fence. We recommend pool safety education as an essential element in keeping everyone safe.